Refund, Replacement & Cancellation Policy

  1. Our Policy
    At L.U.X.E., we are committed to delivering high-quality educational experiences, thoughtfully developed products, and exceptional customer service.

    ALL SALES ARE FINAL.
    Due to the nature of our digital educational materials and, when available, handcrafted physical products, we do not offer discretionary refunds, returns, cancellations, or exchanges for purchases made through our website. Exceptions are provided where required by applicable law or expressly stated in this policy. Customers are encouraged to review all course descriptions, enrollment benefits, product specifications, pricing, and purchase terms before completing an order.
  2. Digital Courses and Educational Materials
    All purchases of L.U.X.E. Education courses, masterclasses, workshops, downloadable resources, and other digital educational products are final.
    This includes, but is not limited to:
    ● Cold Process Soap Making Masterclass
    ● Hobbyist Starter enrollment
    ● Master Formulator enrollment
    ● LUXE Executive VIP enrollment
    ● Downloadable course workbooks and instructional materials
    ● Formulation guides, worksheets, and educational resources
    ● Recorded lessons and other digital course content
    Our courses contain original educational materials, proprietary instructional content, and intellectual property developed hrough significant time, research, and professional effort. Once digital materials are made accessible, they may be viewed, copied, retained, or downloaded in ways that cannot be fully reversed.
    For this reason, we do not provide refunds based solely on a student’s decision not to continue, change of mind, lack of participation, or failure to complete the course. Purchasing a course does not guarantee specific educational, professional, financial, or business outcomes. This policy does not exclude remedies required by law when purchased content is not provided,
    is materially misrepresented, or fails to conform to applicable legal requirements.
  3. Course Access and Digital Delivery
    Course access will be provided according to the delivery method and access period disclosed at the time of purchase.
    Customers are responsible for reviewing course requirements, including necessary equipment, internet access, software, materials, and prerequisites. If a student experiences technical difficulty accessing purchased materials, L.U.X.E. will make
    reasonable efforts to resolve the issue.
    Technical difficulties do not automatically qualify a purchase for a refund when the purchased materials can be delivered or access can reasonably be restored. If L.U.X.E. is unable to provide the purchased course or an appropriate alternative, we will offer any remedy required by applicable law.
  4. Course Enrollment Tiers
    All sales are final for the following enrollment tiers:
    Hobbyist Starter
    Master Formulator
    LUXE Executive VIP

    Customers are responsible for selecting the appropriate tier before completing payment. Each tier’s included materials, services, access duration, and benefits will be described on the applicable sales page. Refunds will not be provided solely because a customer later decides that a different tier would have been more suitable. Any available upgrade opportunities will be offered separately. If L.U.X.E. fails to deliver a specifically promised tier benefit, we will work to provide the benefit or an appropriate remedy as required by law.
  5. Digital Downloads and Intellectual Property
    Digital materials provided through L.U.X.E. Education are licensed for the purchaser’s personal educational use under our Terms & Conditions.
    Purchasing a course does not transfer ownership of its copyrighted materials.
    Customers may not redistribute, resell, republish, or share protected course materials without authorization.
    Refund requests do not grant permission to retain and commercially redistribute protected materials. If a refund is required by law or otherwise approved, we may discontinue future access to the refunded course. Any continued use of materials remains subject to applicable intellectual property rights and licensing terms.
  6. Physical Product Purchases
    When L.U.X.E. begins offering physical products, including handcrafted soaps, body care, hair care, home fragrance, and other merchandise, all sales will be final except as described below or required by law.
    We do not offer discretionary returns or exchanges based on:
    ● Change of mind
    ● Personal scent or fragrance preference
    ● Ordering the wrong item or variation
    ● No longer needing the product
    ● Other preference-based reasons unrelated to an error or defect
    Customers should review product descriptions, ingredients, quantities, sizes, and variations before purchasing.
  7. Incorrect Products Shipped
    If L.U.X.E. sends an incorrect product, we will correct our mistake at no additional cost to the customer. When an incorrect shipment is verified, we will arrange for the correct item to be sent without charging the customer additional product or shipping fees.
    To help us resolve the issue, customers should contact:
    contact@luxecraftedco.com
    Subject: Incorrect Order Received
    Please provide:
    ● Full name
    ● Order number
    ● Description of the incorrect item
    ● Photograph of the received item and packaging, when reasonably available
    We ask customers to report order discrepancies within seven calendar days of delivery when reasonably possible. This reporting request does not limit any longer period or remedy required by law. Customers will not be required to pay additional shipping costs to correct an error made by L.U.X.E.
    If a return of the incorrect item is necessary, L.U.X.E. will provide a prepaid return method or another reasonable no-cost arrangement.
    If the correct item cannot be supplied, we will offer an appropriate replacement, refund, or other remedy consistent with applicable law.
  8. Damaged, Defective, or Missing Items
    If an order arrives damaged, contains a defective item, or is missing a purchased item, please contact us promptly. Provide your order number, a description of the issue, and photographs when reasonably available. We will investigate and offer an appropriate remedy, which may include replacement, reshipment, or refund, depending on the circumstances and applicable law. Customers will not be required to bear the cost of correcting a verified fulfillment error attributable to L.U.X.E.
  9. Order Cancellations
    Orders generally cannot be canceled once payment has been completed. For digital products, customers should carefully review the purchase details before checkout. For physical products, customers may contact us immediately after placing an order to ask whether fulfillment can be stopped. We are not obligated to grant discretionary cancellation requests, but we will honor cancellation rights required by applicable law.
  10. Duplicate or Unauthorized Charges
    If you believe you have been charged twice for the same transaction, please contact us.
    Verified duplicate payments will be corrected. If you believe a transaction was unauthorized, please contact us and your payment provider. Nothing in this policy restricts your rights to dispute charges through your bank, card issuer, or
    payment provider.
  11. Processing Approved Remedies
    When a refund is legally required or otherwise approved, it will generally be returned to the original payment method.
    We will process refunds within applicable legal deadlines. Where a replacement is appropriate, we will communicate the expected fulfillment timeline and provide shipping information when available.
  12. Customer Responsibility
    Before purchasing, customers are responsible for reviewing:
    ● Course descriptions and curriculum
    ● Enrollment tier details
    ● Access duration and delivery method
    ● Technical requirements
    ● Product descriptions and ingredients
    ● Order quantities and selected variations
    ● Pricing and applicable charges
    ● This Refund, Replacement & Cancellation Policy
    Questions should be directed to our customer support email before completing a purchase.
  13. Changes to This Policy
    L.U.X.E. may update this policy as our products, educational offerings, and business operations evolve. Any updated policy will be published on our website with a revised effective date. Purchases will generally remain subject to the policy disclosed at the time of purchase, except where applicable law requires otherwise.
  14. Contact Information
    For order concerns, technical assistance, or questions about this policy, contact:
    LUXE Crafted Co.
    L.U.X.E. — Luxury Unique Xquisite Elegance
    Email: contact@luxecraftedco.com
    Website: https://luxecraftedco.com
    © 2026 LUXE Crafted Co. All Rights Reserved.
    All sales final, subject to applicable law and the exceptions stated above